I purchased a crystal spiral chandelier from Klight. When we received the package we checked the parts according to the instruction sheet. There was 162 crystal balls with a 162 crystal strings. We won’t going to use the light immediately and we’re happy that the parts were there. When we eventually hanged the fixture. The silver fixture to which the crystals get attached to had 9 extra hooks. And the instruction for that part was cut off and out so nobody not the retailer nor us would have known better until such time as it was installed. We tried to be civil and politely request the crystals that were missing only to be shuffled from pillar to post and when somebody eventually decided to take accountability for the complaint. We were told that it’s out of guarantee, we need to pay for somebody to come out and check the fixture and installation. What’s gonna change if there is missing 9 crystals and it’s not reflecting on the instruction sheet? We then were lied to that they no longer stock the chandelier and they don’t have the complete instruction sheet when today 02 February 2025 they advertised one of there chandeliers and lo and behold, my chandelier is right there in the background 😡😡😡 Why are they lying, we pay an arm and a leg for so called quality and actually there is no quality or service. Very disappointing and disgusted with the service. Would never recommend anyone to purchase their products 😡😡